Welcome to TRP Interact. Modules available include:

The Retention People are the leisure industry’s leading retention experts. We currently work with over 400 health and fitness facilities worldwide. TRP Interact is our flagship solution for managing retention and improving the member experience. Developed and refined from TRP’s ongoing world leading retention research, TRP Interact is essential for any health club operator wanting to manage and improve customer contact.

At the heart of the software is a powerful RISK OF DROPOUT algorithm, which predicts each member’s risk of stopping using your services. We are the inventors of RISK OF DROPOUT predictions and still the only proven provider.

Fully integrated with your membership system/check-in software, TRP Interact is a sophisticated CRM tool that allows you to target your members using a variety of methods, whether in the club, over the phone or via intelligent email and SMS. The TRP Interact COMPLETE package includes powerful reports, the ability to manage and report on any process (from member orientation to medical referral), as well as the ability to record customer surveys and questionnaires. COMPLETE also includes TRP’s unique RETENTION COACHING services which help to deliver the best retention results for our clients.

Includes iPod Touch and iPad software for easy identification and recording on ‘face-to-face’ interactions.

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